Physiotherapy is not one visit; it is a plan spanning weeks. The biggest problem is not diagnosis but patients stopping halfway once they feel slightly better or tire of booking. Easy booking for a whole week of sessions removes an obstacle from their path.
Packages secure patient commitment and centre income, but when balances live on paper, disputes follow: "I have three sessions left, not two." A clear balance that drops with each session, visible to patient and reception, ends that argument.
Patients who see their progress keep going. A file with the treatment plan and session notes, plus home exercise videos on their phone, make them part of the treatment rather than a spectator — and their results are what recommend the centre to others.